Ayurpot RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY
L4RG India (“Ayurpot”) team facilitates processing correct retreats in india, ayurvedic & herbal products as per order and booking and strives to service the bookings and products in right conditions / without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.
'Return' means an action of giving back the product ordered at Ayurpot portal by the consumer. The Return of the Product by sole discretion is sellers responsibility. Seller here represents Manufacturers, Distributors & Retreat Providers associated with Ayurpot. The following situations may arise which may cause the action of return of product:
Product(s) delivered do not match your order;
Product(s) delivered are past or near to its expiry date (products with an expiry date of less than 03 months shall be considered as near expiry);
Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 03 (Three) days from the delivery of the product. Ayurpot reserves the right to cancel the Return request, if the customer reaches out to Ayurpot after 3 days of delivery.
Upon receiving your Return/Refund request, Ayurpot shall verify the authenticity and the nature of the request. If Ayurpot finds that the request is genuine, it will initiate the Return and Refund process. Ayurpot shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Ayurpot reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Ayurpot in this regard.
The returns are subject to the below conditions:-
Any wrong ordering of product doesn’t qualify for Return;
Batch number of the product being returned should match as mentioned on the invoice;
Return requests arising due to change in prescription do not qualify for Return;
Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
Non-Returnable Product:Certain categories of products marked as non-returnable on product page. These products a listed as non refundable as per our sellers discretion.
For Return intimation, please visit www.ayurpot.com/help/return or alternatively call us at +91-906-968-9226 (Open 10 AM - 5 PM from Monday – Friday).
Ayurpot customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
Once the claim is verified as genuine and reasonable, Ayurpot will initiate the collection of product(s) to be returned.
The customer will be required to pack the product(s) in original manufacturer’s packaging.
Refund will be completed within 15 (Fifteen) days from date of reverse pick up (if required).
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online wallet will be credited to the wallet; and Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
Orders with a payable amount of Rs. 300 or more will qualify for free delivery. A delivery charge of Rs. 50 will be applied otherwise.
For any further Refund related information, please write to [email protected].
The customer can cancel the order for the product till Ayurpot ship it. Orders once shipped cannot be cancelled.
No refund for deposit amount for retreat cancellation.
There may be certain orders that Ayurpot partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.
Ayurpot also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Ayurpot as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
i. Products ordered are not for self-consumption but for commercial resale;
ii. Multiple orders placed for same product at the same address;
iii. Bulk quantity of the same product ordered;
iv. Invalid address given in order details;
v. Any malpractice used to place the order.